Complaints Procedure

Visit Wills is committed to providing a high-quality service. If something has gone wrong, please let me know so it can be put right.

How to raise a complaint

Contact Anita Elliott directly:

• Email: hello@visitwills.co.uk
• Phone: 07438 993054

What happens next

1. Acknowledgement within 5 working days.
2. Investigation and full written response within 8 weeks.
3. If you remain unhappy, you can escalate.

Legal Ombudsman

If your complaint is not resolved, you can refer it to the Legal Ombudsman within 6 months of our final response (and within 1 year of the act/omission or the date you should reasonably have known).

• Web: legalombudsman.org.uk
• Phone: 0300 555 0333
• Email: enquiries@legalombudsman.org.uk
• Post: PO Box 6806, Wolverhampton, WV1 9WJ

Solicitors Regulation Authority

If the concern is about professional conduct, you can report to the SRA.